Aaron's

Horrible customer service coming from Nick the manager, Maria, Julia. They all a hot mess in this store. If you can't handle communicating and doing customer service and processing customers proof of residency and income to deliver the order, DONT WORK THERE THEN. You got my private information but won't process the order on time, then you wanna charge people 3 days after they get the damn order. Hell NO! NICK IS THE ONE WITH THE ATTITUDE AND SMART MOUTH. They all have No Common Sense what so ever. I had to cancel my order TWICE. they are so lazy.

I have been dealing with this company for over 12 years before Pat went on vacation. I told him when I was coming in to pay my payment. All of a sudden Nick called me with his smart ass mouth and got dogged I don’t know why people think they can call your phone and talk to you crazy when I’ve been dealing with them for so long at this point the customer service had went from a five to a one that’s my opinion, but that being said after I pay this stuff off, I would never do business with them. I will take my money elsewhere.

Nick Rospert the general manager has a nasty demeanor. Customer service skills are terrible, very unprofessional. I had to remind him several times on the phone that he doesn’t have to talk to me all crazy like I’m not human. I don’t even feel comfortable calling in and making a payment. I just don’t want to be talked to or treated disrespectfully. It’s not what you say to someone it’s how you say it!

I rented a couch and TV from this location. Paid my bill on time. I went online this month and deleted the card that was on there for payment because I got another bank account elsewhere and would be using that card but wanted to speak to them and let them know my hours at work were cut and I would be late with my payment and that I would pay it on the coming Wednesday when i get my paycheck and give them the new card number. I called and spoke to Crystal and let her know I would need to schedule pickup of the 2 items because my work hours had been cut and I can no longer afford the payments but I will make the late payment I owe this coming Wednesday when I get my paycheck. She said ok take pictures of the stuff so we see no damages and I will call you back to schedule pickup. Ok great, thank you I said and we hung up. I then received an alert from the bank of the card I deleted on Aaron's website saying money was taken out of my account for EZpay with Aaron's. I went to the website and verified I did not have any card information on there which I did not. Then I receive an email from that location saying thank you for your EZ payment. Here the manager of this location decided he would take my old card number that I had deleted from EZpay and make a payment without my consent. Now my bank account is negative. **Both state and federal laws prohibit unauthorized withdrawals from being taken from your bank account or charges made to your credit card without your express consent having first been obtained for that to occur.**

By far the laziest movers known to man, the white guy with long hair and the Mexican with white curly hair are by far the laziest workers known to man. I ordered a couch about a month ago the couch just came in today and they weren’t here for more than 10 minutes they said that they couldn’t bring my couches up 5 flights of stairs which is okay I understand so I told them I will do it they couldn’t leave the couch to me because it went “against “ company policy which makes no sense because I’m the one who’s paying for the couches. I called the store manager as I was on the phone they had left in a rush. Worst experience I’ve ever had with Aaron’s I believe that they should hire real movers because the guys off of Craigslist isn’t working. Will never deal with Aaron’s again