Aaron's

Bought a couch and tv stand with a built in heater in full thinking they weren't used only to turn the heater obly to find it full of roaches inside and the couch that I bought was filthy and had gum on one of the cushion and the water when I cleaned just the ONE cushion was mud and I had to wash that ONE cushion 7 times for the water to not be so dirty. Y'all seriously need to check the products you have, especially if they are used because I have never had bugs in my life and I'm not starting just because of someone else's negligence, and someone not doing their job. Like seriously what if it had like bed bugs or something else in it like come on.

I'm on a fixed income and I specifically told them do not auto draft from my card until the 3rd because that's when I get paid. Today is only the 1st and they auto drafted me, I'm lucky that I had enough to cover it without over drafting. Guess I'll be going to the bank for a new card that they won't be able to auto draft They over charged me for 2 months for a total of over 200 they refunded only 85 Every one check your bank balance make sure they're not charging for something that's already paid Edit: after giving me a refund they just called me talking about I had to pay or they would come pick up my ps5. They can try and I'll sue them

Unorganized. Still haven’t brought the covers to the couch that they said would be here in a week… it’s been over a month. I’ve asked multiple times for them to pick up the item. They knock on my door everyday today they came at 8:20pm woke my children up. When they call I ask for pick up, one had scheduled a pick up. Other refuses to pick it up. Very Unorganized and unprofessional to come at 8:20pm!! Dude could have atleast brought the covers 😂 they want the most recent payment but refuse to get the item or bring the covers to the couch…… make it make sense. To the point it’s gonna be on the curb and they can figure it out😂

i ordered my living room set and recliner over the phone and I have been paying my living room set and recliner over the phone since the day i purchased it . fast forward to now my final payment of $57.00 for the living room set and the pay out for my recliner they will not take payment over the phone they said i need to come into the store which is not possible without taking time off of work Michael who is supposedly the GM there is the rudist most obnoxious person i ever had to deal with. If you are looking to rent to own RENT A CENTER is a much better place to deal with

I am 100 % satisfied with Aaron's in Newport, NC, I went online and picked out what I wanted to find out I wasn't approved for that much. But the manager called me up on the next business day and left a message for me on my voice mail to call her back and she would see what she could do, I was a little hesitant because I didn't want to hear bad news. So I called her back and I told her what I wanted and she said let me reach out to my district manager and see if he can approve my order, and I said OK and waited for a call back which I was saying yeah I have no chance at getting approved but I was wrong and I got both items I wanted with next day delivery and I've been loving my flat screen tv and ps5 gaming system and I will definitely deal with the Newport nc store every time I need to purchase something new. Great management and great employees which gives the best customer service you could ever ask for.