Aaron's

William was freaking fantastic!! Super friendly and knowledgeable, worked with me and was great with my kids. I will only do business through this Arron’s from now on. He was amazing!! Thank you so much!

My washer I bought stopped draining so I have I warranty so they came out took washer to get it fixed. Lo and behold they leave the hot and cold valves on before they leave floods my whole basement. Called manager of course he takes up for his employees and says it’s impossible. Which clearly they did it bc no one else would and I never had water leaks previously. Manager refuses to pay for serf pro services & only offered to take a couple payments off my bill. While constantly claims it’s my fault

have always used Aarons.. But after the experience I had today.. I wouldn't recommend Aarons to anyone!! Not even my most hated friends cat.. I ordered a few items and got them delivered with no issue.. My husband also created one and received his as well. We noticed damage to two items one on each of our orders.. Some how the items were mixed up and the pmt methods were confused and swapped and not charged to the correct cards.. That is the first issue, The second us the attitude and willingness to stand behind their service agreement.. Chase, who is the manager and will who is God only knows what there. worked with us.. At first it was great but now that some of the items are damaged they basically said we had to take pictures and bring them in. I am like NO! there was never stated an option to get a new couch even thought the service agreement says.. they said we can take 3 months off.. NO!! send someone out and pick it up and replace it.. Well, Today I called bc I noticed yesterday there was a crack in the top of my dresser that was delivered three weeks ago. Not only that but my husband had to disassemble the sliding door to utilize the drawers.. IT WAS STUCK! Now this?!?! OHHH I was mad.. So being untrusting of the store I called and made a complaint to customer service.. I am waiting on the call from the Regional Manager.. about 30 min after the complaint, I get a rude confrontational phone call from the manager CHASE at the Mount airy NC store.. Say, I don't understand why... he kept repeating that as I was furious bc he interrupted me at work, and basically said I was overreacting and that he did offer to replace it.. He stated he had told my husband he'd replace it.. IN FACT HE DIDNT... Bc I was present for the phone conversation.. I refuse to pay for products that are damaged.. And I refuse to deal with small minded people like Chase and waste money on poorly made products.. I have scheduled a time tomorrow for them to pick everything up Pics are below.. And i will sue Aarons if they don't hold up there end.. I am so mad I cant even see straight. The manager at the store basically made me feel like my time wasn't important, and that he didn't respect me

I was lied to by the Manager wanted a riding mower I had done alot of buisness with them they didn't have any mowers at this time...I ask the manager and employees if they could check and see if another Arrons has one No the Manger said no one has any. I called the one in Winston Salem yes they had 3 and could send them to Mt Airy if they called and ask them to. I ask Will if he could do this hold it until Friday a day away and I would be in No he said I won't go get one without money first. There is more to this conversation I called the corporate ppl they said to file a complaint so I did haven't heard anything but as long as Will works there I won't go there.

These staff was super, super helpful. The manager who has been there for 11 years was so funny and gave my daughter a dollar lol Super sweet...also, the staff was very knowledgeable about the rules and contract. I purchased a couch and love seat which will be delivered Friday! Fast and I'm so happy!

The GM Chad and his staff went above and beyond. They had a slight hangup in their day and still delivered my new washer and dryer AFTER hours. They were totally dedicated to completing a great customer experience. Thanks guys i will be back to give you my business, again.