Rent-A-Center

Great friendly customer service very polite kind and treat you like a regular customer I would definitely recommend this place to anyone who needs anything for the home in our entertainment center or appliances cuz I'm planning on going back and I'm thinking about getting something probably this week The reasonable and great prices

My experience with Rent-A-Center has been nothing short of a nightmare. Their aggressive and borderline illegal collection tactics are absolutely unacceptable. Late at night, they have shown up at my home with no visible identification, knocking on my door and even my windows, as if trying to catch me off guard. I confirmed through my home surveillance footage that their employees were actively watching my home before making these unannounced visits. One particular incident stands out as the most disturbing. An older man named Matt (or Mike), with long white hair and glasses, came to my door demanding immediate payment. I calmly explained that there had been a misunderstanding and that I would settle the balance the next day. Instead of acting professionally, he attempted to force his way into my home, claiming he was there to take back the item – an item I had already nearly paid off in full with just one month left. As a single mother home alone with my children, I was forced to defend my home and make it clear that his behavior would not be tolerated. Only then did he back off. The next day, my computer mysteriously stopped working. Given that I had previously noticed my webcam turning on at random times throughout my rental period, I had questioned Rent-A-Center about whether they had remote access to my device. They denied it, but after this latest incident, I firmly believe they used remote control software to disable my laptop. This company does not operate with integrity. Their tactics are invasive, their collection methods are borderline criminal, and their disregard for customer rights is appalling. I will be seeking legal counsel regarding their actions, and I strongly advise against renting from them. There are far better, more ethical options available. Save yourself the trouble – stay away from Rent-A-Center.

The staff works with me, they have great customer service; however I have committed to 2 contracts without knowing exactly what was going on. The older guy there doesn’t do a good job fully explaining what costumes are signing up for. Now I’m in a couple contacts that I don’t know if I’ll be able to uphold. I don’t know if it’s a procedure issue or what but it affects my entire life so I hope you take the time to do something. I go to the one on Main Street in hope mills North Carolina

I've used many different Rent-A-Center's in different states. This one is by far the best service I've ever had. Any problems or questions they are always willing to help and if they don't know an answer they'll find out. After getting my account hacked I was a few days late and instead of making me feel terrible about it they were kind and understanding. Making me feel okay about the bad situation. Please if you're thinking about using a rent to own place give them a try. You WON'T be disappointed. The management is absolutely amazing and wants to truly help everyone get what they need.

Please do not use this place for your rental needs. I dealt with it because I didn’t no any better. I was relieved once my washer and dryer were paid off. After I paid it off, I noticed the insurance was still being drafted out of my account. It’s funny how if you forget to pay your bill they will hound you like crazy but will not give you the courtesy to call you up and say “hey, would you still like to continue paying insurance on your purchase or would you like to stop the auto draft”. The insurance wasn’t much (around $3) so I didn’t realize it was being drafted for several weeks. Needless to say that money will not be credited…The one time I did have an issue with my washer it was like pulling teeth to get someone out to come service it. I ended up paying Sears to come out and fix it, which by the way was awesome, prompt, and friendly. I don’t want to get started on the customer service at this place either. The people are very unprofessional and they constantly put you on hold for the simplest questions. My washer and dryer is decent but I’m embarrassed to say how much I paid for it in the end. Lesson learned and they will NEVER get my business again. Stay far away!