Aaron's

Kiara is amazing she was very professional. I watched her ring me and another customer up at the same time. She helped bring my mattress outside and help me tie it to the top of my car. Kiara also completed my washer and dryer order. She didn’t make me feel rushed. She was in communication while I was waiting, she’s truly amazing. Way to go Kiara. Keep up the good work.

Christina the Manager of this location and her sales associate Kierra have the absolute best customer service! I reached out to them around 10 AM on a Saturday and had my complete bedroom set ready for pickup in a few hours! These ladies took the time to listen to my needs and boy did they deliver! My bedroom set is lovely and I was set up with manageable biweekly payments. These ladies definitely deserve recognition for the superior service that they offer not only were they professional, but friendly and inviting as well keep up the good work ladies, you are truly a representation of what excellent customer care is.

Going to Aarons in the past was always better than the other rent to own retailers. Recently going into a store hasn't been pleasant. It seems that they compete for customers but yet don't know how to approach or talk too their customers. Customers are always right and should be able to select without the attitude. Period.

LET ME GIVE AN UPDATE!!!. I paid one off one of my tv's and decided to order a pillow top King mattress last week. From the conversation everything was all good and I was to expect a phone call by Tuesday to let me know when it came in and set up delivery. I ended up calling them yesterday (Wednesday) and I was told it was not ordered because a $50 deposit had to be put down. My thing is since they are under new management and he was putting in the request last week they should have told him that day so he could have let me know. Not wait the day I call in to find out where the mattress is and why it was taking so long. So UNCOTH and UNPROFESSIONAL on their part because I am sure when a payment is late they are quick to call and ask about that. As long as I have been a customer I have never had an issue but things like this should not happen...COMMUNICATION is the key. I have nothing toward the young man that I have been dealing with, he has been very nice. This new management team should be more CONSIDERATE to their customers and let them know when changes come about or new policies are enforced. Don't get me wrong I will still continue to have business with them when needed but I didn't care for that at all!!! I have been a customer of Aaron's on St. Charles Rock Rd since 2014. I basically furnished my whole house with them. I will say making payments is easy and there are times when you might run into something but they were always there to make it happen. I still continue till this day to do business with them. They have never been rude in any way and always help when you need them. BTW Tony is excellent!!!

I would give them zero stars if I could. They are rude & ghetto. They delivered furniture to my house that was dirty & broken. The lamps were broken, had been glued back together & pieces were missing. The rug we got had red stains on top of it & on the bottom wet stains. While looking for something inside the couch I thought I lost I found fake nails, crumbs, puzzle pieces, hair accessories, pens, pencils & etc. When I contacted them they said they just picked it up & delivered it to us. They didn't even bother to inspect the furniture & make sure it was clean. Then when they delivered it they tried to charge me a different price that was atleast $100 more. They offered to clean it & bring it back. I told them I wanted to return the furniture because I don't trust them anymore. They were supposed to come on Tues & didn't show or call. They supposedly came out Wed & left notice they had been here on the sidewalk. Then they rescheduled for today & lied when I called & said they didn't have us scheduled. The manager Jordan was super ghetto. She just wanted to lie, tell & argue with me. They said they only have one delivery guy so they are wanting to reschedule again. My fiance had to help the guy load the furniture into the truck. They are very unprofessional, disrespectful & the biggest liars ever. I will never purchase anything from them again!!!! Beware of them!!!!!