Aaron's
Aaron's is a rent-to-own store located at 18 Arnold Mall, Arnold, MO 63010. This location offers furniture, appliances, electronics, computers, and more on a rent-to-own basis. Customers have rated this store 3.2/5 based on 90 reviews.
Phone
(636) 282-7795Store Hours
| Monday (Today) | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |
Currently closed
Products Available
What to Expect at This Store
Visiting a rent-to-own store is straightforward. Here is a general overview of what to bring and how the process typically works. Requirements may vary — contact Aaron's directly to confirm.
What to Bring
- Valid photo ID — driver's license, state ID, or passport
- Proof of income — recent pay stub, bank statement, or benefits letter
- Proof of residence — utility bill, lease agreement, or mail with your address
- Personal references — typically 3-4 contacts with phone numbers
How It Works
- 1 Browse in store — choose from available furniture, appliances, electronics, and more
- 2 Apply — no traditional credit check at most stores; approval is based on income and residency
- 3 Get approved — many stores offer same-day approval and immediate access to your items
- 4 Delivery or pickup — most stores include free delivery, setup, and ongoing service/maintenance
Typically included with rent-to-own agreements:
Free delivery and setup, service and maintenance for the life of the agreement, the option to return items at any time without penalty, and an early purchase option (EPO) to buy the item outright before the lease ends. Rent-to-own is not a loan or credit purchase. Specific terms vary by store.
Customer Reviews
90 reviews
First the installers hooked up a drain hose with 4 kinks in it and upside down that caused the washer motor to burn up and my house to flood. Their solution.. move the washer to the middle of the room to get the kinks out. They bring out a new washer and still do not have the right hose, so they fashion 3 hoses together with clamps, later causing another leak into my house. I finally get to use the dryer and it runs for almost 2 hours not drying 3 t-shirts. When I call the store to tell them to just come pick up their stuff, I am done.. they have the audacity to blame my hookups for their lack of using correct hoses and the dryer not working. Not only that, but I have to store their appliances until they can get back out here over a week after I called. It was not MY hookups, it was THEIR pre-owned junk. I know this because I just bought new appliances from an actual furniture store with correct hoses that work great.
Manager is beyond rude. Ended up cancelling everything. Had to have the delivery drivers back twice after the original delivery. They left for 3 hours when we were told they were only taking an hour lunch & running up to grab the hardware they forgot to bring (store is 5 mins from my place) My boyfriend called & he was told that they are on the way. (quite the coincidence after 3 hours) When they get back they continue hooking up our dryer & ended up tearing our dryer duct (which was rigged up to begin with i will admit) so then they couldn’t get it attached. They had to leave again to go get a new one for us. When they came back the third time they handed over the new duct & said they’re off the clock now & walked away. My boyfriend put the dryer duct on just to come to the realization that the dryer doesn’t even work. The light would come on when we opened the door but it never started. I called the next day & was directed to the manager who i believe is named Amanda. When I explained the situation she interrupted me multiple times, told me I was wrong about multiple things & was overall nasty. She made up an entire conversation that she apparently had with my boyfriend when he called just to ask where they were with that hardware but she claims he was mentioning the dryer duct & how it was no big deal that it was ripped, this that and the other. The whole thing with the dryer duct didn’t even happen until after the drivers came back when he called about the hardware. Caught her in a lie but she continued telling me I was wrong. Then towards the end of the conversation she randomly tells me that they aren’t even obligated to attach the dryer duct. How come we didn’t start off with that then? & Why wasn’t I told that the day I set everything up & specifically asked if they hooked up all the parts. She told me her delivery drivers did that out of the kindness of their hearts & that they didn’t have to mess with the duct at all. I ended up going up to the store to cancel my entire lease agreement after that phone conversation. While I was there she grabbed one of the delivery guys that was at my place to join our conversation & he sat there and lied to me as well and said that when he brought the new duct that my boyfriend stuck his arm out the door to grab it & didn’t even say anything which is another straight up lie because he was 100% under the impression they were going to come back to hook up the new duct. Why would he reach out the door & not even acknowledge them? Beats me. So all of that just for the dryer not to work & for them to have to come pick it all back up the next day.
Owner response
Hi Mark Sawyer, We would love to hear more about your experience with Aaron's. Please email us at [email protected] with details of your experience. Be sure to include the primary name on your lease, the local store that you work with, your email address and your best contact number. Thanks, JB
Owner response
Hi Private User, Thank you for the 5 star! We greatly appreciate your business and we VALUE you as our customer! <br>--Anna
Canceled my order due to management mistake everyone at this store is incompetent
Owner response
Dear George,<br><br>Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience and the inconvenience caused by the management mistake. We strive to provide excellent service, and it's clear we fell short in this instance.<br><br>Please know that we take your concerns seriously and are committed to addressing the issues you've raised. If you're open to it, I would appreciate the opportunity to discuss this matter further and work towards a resolution.<br><br>Thank you for bringing this to our attention, and I hope we can make things right.<br><br>Sincerely, <br>Aaron's Customer Service Team
The manager, Amanda is so awesome to work with! She is so friendly and polite and seems to genuinely care for the customers! She treats everyone with great respect!
Owner response
Dear Steve Williams,<br><br>Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Amanda at our store. It's fantastic to know that her friendly and caring approach made such a great impression on you. We strive to provide excellent service and treat all our customers with respect, and it's rewarding to hear that Amanda embodies these values. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to her. We look forward to serving you again soon!<br><br>--Anna
Awesome, easy contrac.t fast service!
Owner response
Hello Ronald Hurshman,<br><br>Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our contract process awesome and our service fast. Providing an easy and efficient experience is what we strive for, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!<br><br>--Anna
Horrible service manager. Rude and doesn't want to do her job. Non stop lying to customers
Owner response
Hi Chuck Street, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to [email protected] and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Horrible service manager. Rude and doesn't want to do her job. Non stop lying to customers
Need to work on there communication shills and delivery service
Owner response
Hello Craig,<br><br>Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to see that you rated us 4 out of 5. Your comments about our communication skills and delivery service are important to us, and we are committed to making improvements in these areas. We strive to provide the best possible experience for our customers, and your insights help us to do just that. If you have any more specific suggestions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you better in the future.<br><br>--Anna
Frequently Asked Questions
Data Accuracy Notice
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