I’d give 0 starts if I could. For one, this is why I don’t like giving my business to stores such as this one because the customer service is TERRIBLE and goodness the level of competence is well BELOW average. I was greeted when I walked in then an associate came meet me in the floor. I informed her that I was looking for a sectional, I already knew what I wanted as I’d already viewed it online, I just wanted to see and feel in person prior to making a decision. The set I viewed online, wasn’t in store. No one offered to check availability at another location either. I was told this is all we have in stock. There was a nice selection of sectionals and I ended up selecting one. I informed the associate the amount I was approved for and asked her to work up the numbers on the set of selected. It went over by a few dollars, but she told me I’d be alright. She asked that I have a seat at the computer and do another application since they see the application at their store. Didn’t allow me to apply again, instead it just welcomed me back and congratulated me on the approved amount. I informed the ladies and I was told “that should be it then.” I continued to browse around as the associates worked in getting documentation and everything prepared for me to sign. I asked to use the restroom and was told to re was not a public restroom. So I’m patiently waiting for information to be gathered to prepare documents. Finally everything is done, I sign everything, and get delivery date and time.
Delivery day comes and I’m home ALL day waiting to hear from Aaron’s as they were scheduled to come out between 11am-4pm. After I didn’t hear anything at all, I decided to call Aaron’s it was 3:50pm. I was told the GM had called me to reschedule delivery. I asked why and she stated she needed to get in contact with GM. She placed me on hold for abt 10 minutes, came back and stated she was still trying to get in contact her GM. She came back and stated she’d keep trying and call me right back. I waited abt an hour and called Aaron’s back. The phone rang until it the call was disconnected. No one answered, no one called me back. It’s 5:30, the store closes at 7. No one ever called me back. I called Aaron’s back the following day around 12:30 inquiring abt delivery dates and times. I was told they could deliver the same day between the hours of 3-6. Something came up, and I didn’t want to miss another call or the delivery so I called back to reschedule again. The associate and I went back and forth abt her GM calling me the day prior and due to me missing the call, they moved on to the next person. Ok, let’s just say that did happen, they called and insisted the call. Why didn’t anyone try to call back? Why wasn’t a voicemail left? Was someone ever going to get back with me?? I didn’t have ANY missed calls from Aaron’s. Besides, all of that wasn’t neither here nor there, if I’m calling you for a new delivery date, please don’t try to check me on an attitude. I didn’t have an attitude, but I was annoyed because at this point the WHOLE situation has been an inconvenience for me. I asked her name and the GM name, and she was speaking to me in a mocking manner. I don’t even want the furniture anymore. This is entirely too much and all of this wasn’t even called for. I’m checking my call log thinking something wrong, go check my call log online, because how did I miss this call?? Told her to cancel the entire order, I thanked her, and hung up. You’d think ink it’s all over. NO! The GM had the audacity to FINALLY call me and state “this blank calling from Aaron’s on a recorded line.” Lol hello ma’am, I’m so happy you’re calling on a recorded line, and I told her, I still didn’t want the furniture and asked why didn’t anyone try calling back. You have deliveries set up and you call customers 1 time and that’s it. Why not leave a voicemail? I was told she was unable to leave one. That couldn’t be further from the truth, I have voicemail set up, and it’s NOT full. Of your dropped the ball, cool own it. Don’t argue with customers. Very UNPROFESSIONAL.
