Aaron's

Aaron’s isn’t a place to rent from because if you ever fall on hard times they don’t I repeat don’t work with you. My payment was due on the 1st and because I knew I wouldn’t have it in my account I called them to try and make a payment over the phone. The young lady answered said the system was down and you can make it on your online account but that must’ve been done as well, so I ask the young lady while I had her on the phone about why the online account wasn’t taking payments either. That was a question she say she had no knowledge of the online accounts basically. I took my account off easy pay so my account wouldn’t be over drafted . The phone calls started about a payment I asked could I pay on the 27th and I was told no that was too late. Mine you this was my first time not making a on time payment, but when I got the furniture I got end tables and a coffee that was suppose to be brand new and they came off the showroom floor. Screws was missing and one of the end table glass never had screws. It took them almost a month to pick them up and they only did pick them up when I called complaining. The account manager didn’t give me a full refund for the tables it was partial. Aaron’s I never recommend them to anyone.

The store manger, she needs to fired. She gives out no information and completely rude. I would rather give my money to a 5 year old selling a house than her. She can’t even understand what she saying lol. Go to appliances for less and get you something for about 5-6 hundred it’s better than dealing with them. I barely had to appliances for 2 weeks

I cannot wait to pay off my items from this store. They'll call back to back constantly even when you do inform them on what day you could pay but they'll tell you its not acceptable but does have a 7 day late period. Itll have 1 or if 2 staff thats understanderstanding but the rest very unprofessional and rude. They're worst than affordable on airline definitely wouldn't rent from here AGAIN

I've been a customer with Aaron's for decades now. I recently moved back to Baton Rouge and needed a refrigerator. Naturally I went to Aaron's. I've never experienced worst customer service and blatant disrespect as I did at the airline Highway location. The female manager is beyond unprofessional and should be fired immediately. I don't know how they stay open treating customers the way they do. I'll be taking my business and hard earned money elsewhere. I suggest anyone else do the same. Customer service is dead at this location Just throw the whole store away.

The management here is completely incompetent. They take no accountability or offer any solutions to problems that THEY are responsible for. I ordered a refrigerator on 9/20. It wasn't at the store so the email stated 7-10 business days. It also said that someone would call to schedule delivery when they received it. No one ever called. So, when I called them, they had the item. So the lady manager said that Fri (10/3] was the earliest date. I explained that we would be out of town, amd that it had already been long enough. After being put on hold, a male manager picked up and asked me was Thu (10/2) better. I said yes. So he said ok, we'll schedule it before 2pm. The delivery day arrives, and nothing. We call the store and the female store manager says they don't have us on the books. Stating that there was a customer with a similar name and it could have gotten mixed up. That's clearly a mistake on their part. But this manager offered no solutions to satisfy her customer. Every question she was asked, was answered with "i don't know ". How can you be in charge of a business, but not be in control of how it's being ran? A person in management, especially dealing with people, should ALWAYS have a solution that makes the customer happy or that is a comprise between us. Instead she only provided the next available date. Which is next week! This is completely unacceptable! I've read previous reviews and can see this is an obvious issue. I'm sure there are enough people to start a Class Action suit. And since they always let you know it's a recorded line, there's plenty of evidence. I missed 2 days of work because of this, so I know there's a lawyer who can get this done. Maybe just close this location. But definitely terminate this rude, incompetent manager.