Aaron's

I called this store due to delivery issues from the Speedway location. I was asking to cancel and see if I could order from this location instead. I was told that the Speedway and Plainfield stores were sister locations and asked what the problem was. I was told that I placed my order on Dec17th and delivery wasn't scheduled until January 6th. I waited all day on January 6th for the delivery just to have to call and be told the delivery driver called in and they didn't know when I could get back on the schedule for delivery. The rep at Plainfield said they shouldn't have told me that, the driver called in because his wife was in an accident and he had to take care of that. I said I understand but someone could have called or texted. He said he would get me on the schedule for Tuesday since they didn't deliver on Monday. I said ok, and can someone please call or text if it's not going to make it. He promised it would be here Tuesday. Tuesday came and went and I called at 640pm to ask what happened. The lady that answered named Terri I think was very rude. I tried to explain what happened and she cut me off in the middle of my explanation and said they didn't deliver from that store, I said I spoke to someone on Saturday from this store and was trying to say they rescheduled the delivery. She once again cut me off very rudely and was very loud and agressive, my daughter even said what was her problem after I hung up. I eventually canceled the order after so much dishonesty and rudeness from the employees.

Just left and the lady working there was very rude! If I treated my patients like that I wouldn’t have a job. Should never huff at customers who ask a question that you have to go look up, and never say,”whatever” as you walk away!

Aaron's was a curiosity for me. Stopped in to browse and some of the items are nice. It's basically a company which leases furniture and other items. After looking through the store I did see a PS5 available. Total cost to purchase 1800.00. leasing option on a payment was 125.00. Total cost upwards of 3000.00. it's nice the people who do not have the ability to purchase out right have an option, yet the overall cost is high.

We leased a Samsung dryer it works great . We decided to buy it. The man that installed our dryer was very knowledgeable and explained about any codes that I needed to look up in my owners manual. I would definitely go back to them for another purchase. Connie was awesome in explaining the contract and setting up our delivery and payment program. Thank again great team work at the Plainfield location.

I would have given this zero stars if it wasn't for the great customer service from Grace. She completely saved a train wreck of a situation and did it with everything that is her name - grace. She was very kind, patient, understanding, and most importantly able to communicate everything I needed to know as a customer in a very simple way to understand. I'm not going to bash anyone, but a few people could learn on how to deal with customers from Grace! She's an All Star!