I have lived in this neighborhood for 18 years, and I know exactly what does and does not belong on my street. On Saturday, while I was outside doing yardwork and minding my business, a truck I have never seen before rolled through my neighborhood extremely slow. They circled the block, came back around, and then stopped directly in front of my mailbox. That alone was inappropriate. Two men got out and claimed they were looking for someone with my last name. I told them clearly, I am not the person you are looking for, and I do not have any business with your company. My furniture is paid for, and I do not buy from places like yours!! They then mentioned my sister’s name, a person who has never lived at my address. The furniture in question was never delivered to my home, and I did not cosign for her. There is no reason for your company to show up at my house or contact me. Years ago, your company repeatedly called my phone until I blocked the number. Now, after all this time, you send people to my home as if I owe you something. That behavior is unprofessional, intrusive, and unacceptable. When I called the store, Eric, who is supposed to be the manager, was rude, dismissive, and tried to talk over me. He attempted to justify sending people to my home by saying it was the last known address. That is false!! The last known address should be the location where you delivered the furniture five years ago. Not my home,mailbox & my peace. Eric’s behavior was not customer service. It was pressure, fear tactics, and fast-talking to cover up poor management. He hung up on me instead of resolving the issue, which tells me everything I need to know about how he operates. He may be nice when people are paying, but the moment someone is near the end of their contract, the tone changes. Let me be clear BUDDY’s Do not come to my home again or call my phone. Remove my name and my address from anything connected to my sister’s account. If she owes two more payments, that is between your company and her, not me. Your employees showing up at my house like investigators over furniture is inappropriate and unsafe. There are countless affordable furniture options online now,no one needs to be harassed by a store acting like the FBI. Talking about moving forward, trying put fear in someone over furniture!! If you list someone as a reference, you should not stalk them, show up at their home, or disrupt their peace. This situation was handled poorly, and it reflects a lack of professionalism, boundaries, and respect.
