Rent-A-Center

FORMAL COMPLAINT – HARASSMENT & MISCONDUCT BY STORE MANAGER (RENT-A-CENTER) To whom it may concern, I am submitting this formal complaint regarding Yajaira, the manager at your Rent-A-Center location. I have been a loyal customer for years, having purchased two refrigerators and other appliances from your company. Despite my long history of responsible payments and positive interactions with other staff, I have consistently had negative, stressful, and unprofessional experiences with this manager. Recently, I was six days late on a payment due to circumstances that are both serious and medically relevant: • I am currently pregnant and considered a high-risk pregnancy, which required me to leave a physically demanding job for the safety of my health. • I am still grieving the recent passing of my fiancé, leaving me to handle my pregnancy and financial responsibilities alone. I had already contacted the store and arranged to make my payment on December 10th. Despite this agreement, I received a message from the store phone stating that the item would be picked up the next day. This caused unnecessary distress that directly affects my health. What occurred next was beyond unprofessional: 1. She contacted me from her personal phone. This is completely inappropriate for a manager. It made me feel pressured, intimidated, and harassed. I informed her that contacting me personally and threatening repossession was not acceptable, and I clarified that if she came to my home again, I would be contacting the authorities. 2. She showed up to my home after being told not to. She arrived not in uniform, not in a Rent-A-Center vehicle, and not acting in any official capacity. She knocked and banged aggressively on my door, even after I explicitly told her not to come to my property. I have video evidence of her arriving at my home and continuing to knock in a harassing manner. As a pregnant woman already under medical stress, her actions caused me to feel unsafe, threatened, and intimidated, leading me to contact 911 because I feared for my safety. 3. Her conduct violates multiple professional and legal expectations: • Harassment of a customer • Unapproved use of personal contact to conduct business • Showing up to a customer’s residence after being told not to • Attempted intimidation by referencing lawyers and pressure tactics • Unprofessional communication outside of official business channels This behavior is unacceptable in any business setting, especially toward a customer with a documented high-risk pregnancy who had already communicated intent to pay. I have always been respectful and responsible with my payments, and I do not deserve to be treated with hostility, intimidation, or threats. I also want to note that Bernadette has always treated me with compassion and professionalism — a sharp contrast to the manager. I have even witnessed Yajaira speaking disrespectfully to her employees, and I had to step in and remind her that her behavior was inappropriate. This entire situation has caused me severe emotional distress, fear, and physical stress that is dangerous for my pregnancy. REQUEST FOR CORPORATE CONTACT INFORMATION I am requesting the direct contact information for your corporate office or district leadership, so I can immediately provide the video evidence, screenshots, and photographs documenting the harassment and inappropriate conduct that occurred. This matter needs to be formally escalated and reviewed at a corporate level to ensure accountability and prevent this from happening to any other customer. I expect a timely response regarding the actions that will be taken. Thank you for your attention to this serious matter.

I appreciate Bernadette so much! She us so kind and very helpful when I am looking for something very specific. Also, the drivers whom delivered my new favorite chair were so amazing and very helpful!

We walked in there was one guy that was pulling up that worked there there was two other ladies that was working One lady was working with one woman The other lady was just sitting there and then as the guy that walked in he worked there and didn't even ask me or my wife if we needed help, so when we were leaving that's when they asked if we needed any help so we was like no and left we stood there for about a good 5 minutes 10 minutes. So don't go to the one in Arvada by Sam's club off of 52nd and Wadsworth poor customer service.

Gotta know what your getting into but the staff there took care of me real quick got me what I wanted not what they had in stock so she ordered it for me. Bernadette was very helpful got me up and running real quick

Bernadette was the WORST. Inappropriate, harassing, rude, threatening. But knowing this company you guys will enjoy hearing that. Asked multiple times to be removed from phone and emails after finishing my payments and still get calls for “specials” they are running to this day.

We purchased a mattress from the store. They then proceeded to call us every single day after the mattress was paid off. Trying to get us to buy more even after we ask them to take us off their call list. They still call every single day and harass us constantly would not recommend anybody using this store much less this company

Don't let the process of a type of place like this renting to you throw you off! The staff is amazing, helpful, and welcoming ....once you get pass the verification, reference check, questions that could make you feel like you're getting grilled.... I'm sure in this type of business all of these things are a necessity something I didn't realize right away upon my first experience but, the nice lady who helped me(employee name I will figure out and update) on both visits was very nice, attentive - for somebody who was very busy and training the only other employee on the sales floor. She was personable and very helpful with my situation. I definitely recommend this store! Thanks!