Aaron's

Been A Customer For Almost 10 Years. Brought Multiple Stuff From This Location. Never Ever Had A Problem With Delivery Or Anyone Being Unprofessional. Yesterday (10-17-25) I had a washer and dryer delivered. The delivery guys i could not communicate with..which is not a problem but they did not even try to communicate. They did call the store manager (who was super Super Unprofessional) And there was a misunderstanding. This is why there should be communication with delivery drivers too to avoid any miscommunication. This is the absolute worst experience I've had with Aaron's. I sent the washer and dryer back. I drove 32 miles to file a complaint on the drivers and the store manager did nothing but defend them. She gave a half ass apology. Oh and did I mention they broke a cowboy figurine that belonged to my dad (he passed). My mom had just given it to me when she was able to part with it. Guy bumped into my entrance table on the way out. Store manager said there was nothing she could do but have a talk with these guys. And I would have to file a claim to replace what was broken. That is irreplaceable. Store manager said what was needed to say but was super heartless about the whole situation. I will never ever again buy from Aaron's. They lost a loyal customer. But I Did find a better deal with better customer service at RAC. They took great care of me and even had my washer and dryer delivered last night!

We've gotten a couple items from here and thier delivery people are awsome but in-store seems incompetent of the simplest tasks so far.. I simply wanted to put off a payment because work slowed and struggling at the moment with new baby and two other kids and they assured me they would but sure enough they still took the money and then had the audacity to tell me they vacant refund it in 7 to 10 days... This particular store will likely get no more of our business unless we can speak to someone competent...

The manager was rude when I offered to take the item home myself when we have rents for over 10yrs with aarons because we live alittle bit away. He instead said and I quote we will not do business with you. We have great history with aarons. But we will NEVER use this Odessa,TX location ever again. Horrible customer service. You are in sales and didn't want to make a sale.

Do not waste your time or money. I lacked just three payments having my TV paid off- it went completely out. Since I figured we are under a "contract", it would be honored by Aaron's and a replacement given- yeah nope. The manager had to contact his boss to get direction what to do and also asked me to ship it back at MY expense to share charges- like what? I never missed a payment & actually I was paid ahead of schedule. Do NOT do business with this establishment. I will also be contacting The Better Business Buero. We all work our butts off in this day and time- no one deserves to be taken advantage of.

The people were friendly don't get me wrong. But I went in there to buy a switch. All they had was pre-leased, which would've been fine. It was 604, and the lady brings it out. We get to the car and I checked it out, literally it didn't even have a charger and the controller was busted. I had to push it in to fix the issue. We go back in and the lady gave us a charger. Great. We get back to the car and start driving home, when I decided to check if the SD card was included. We were never informed of it not being included, the screen to the console was severely damaged and I took it back and asked for a refund. Would not recommend shopping here. I was promised a like new console and ended up with a literal piece of s**t.