Rent-A-Center

Purchased washer/dryer combo very nice works great

I had rent a center remove the merchandise for return and employee damageed my wall and baseboard heater to my rental property. I called to report and expected a store manager to take a look at the damages the past Saturday at 5 pm but there was a no show. This is not the first time I was told they were going to show up at a certain time and was left waiting with no show or call.

New TV stopped working. Store replaced it with a different tv which had a scratch in the screen, and they couldn't pair it with the sound bar which I was also renting from RAC. Ten months into my 1st year of the contract, and close to having spent 3k, I returned everything. Thanks to that experience, I doubt that I will every deal with RAC again, or recommend RAC to anyone.

Have now tried to get three things from them. First was a washer/dryer that was bundled with a laptop during a 50% off promo. When ordering online they require you to put down a $25 deposit. When I was called to set up delivery I was told that I couldn’t bundle the laptop with the washer and dryer even though I clicked on one thing to add to cart. Annoying but I really only needed washer and dryer so not the end of the world. I’m then told that the $25 I was REQUIRED to put down was a promo and it canceled the 50% off promo. After this I decided it wasn’t worth it and to just go another route but Lisa (only redeemable part of store/corporation) said she would try to get it fixed and get back to me. She texted me an hour later saying that she got it sorted, I didn’t respond back that day because I was in the middle of moving (hence why I need washer and dryer) I got back no less then 24 hours later but was told I was refunded and deal was canceled because I took to long? Eventually after a bit of back and forth they said they would honor the 50% off and do the original deal. Seems all would be good right? No. When I go to sign contract It’s twice the amount it should be, they didn’t apply the 50%. I call back and am told the first thing happened because I put $25 down. Again, I was required to, I did this over the phone with Lisa (once again the only bright part of this) I was told they couldn’t sort it out on there end and they’d contact corporate and get back to me. They never did, just refunded the $25 without a word. I’ve since bought a washer from home depo and decided I’d look if they had any good deals on laptops. They did, it was almost 50% off a good used gaming laptop. I of course put down the deposit you’re required to make (there’s no promo this time to mess up) when I call store to schedule delivery I’m told the laptop I PUT A DEPOSIT ON 2 days ago is no longer available and if I’d like a different one. No I want the one I chose and put a deposit on that was discounted. Long story short is it’s been nothing but a terrible experience dealing with this store and I suggest no one even attempts to.

Everyone was very friendly and Helpful Mrs. Lisa and Dave are the best Managers who take customer service seriously, they make sure that your experience is the best 👌.